RETURNS AND REFUNDS
You may return the product with the original packaging within14 (fourteen) days of receipt for Turkey orders with Yurtiçi Kargo without paying shipment cost.
Please contact send an email for international order returns and refunds.
Refund of unpacked, used, destroyed and so on products is not accepted.
Returns must be made with the original packaging.
In case of any opening, deterioration, breakage, destruction, tearing, usage and other situations in the product and its packaging and if the product cannot be returned as it was delivered to the customer, the product will not be returned and its cost will not be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
The information about the company to be notified about the returns and refunds;
Name: TERA ORGANICS ENDUSTRIYEL URUNLER SAN TIC LTD STI
Address: Acıbadem Cad. İş Bankası Konut Sitesi Sok. No:5B/37 34718 Kadıköy Istanbul